Return and Refund Policy
At The Remedial Store, we take great care in curating and delivering high-quality products, ranging from aromatherapy candles to wellness remedies. Your satisfaction is our top priority. However, due to the nature of our products, we do not offer returns or refunds under any circumstances.
Important Notes:
- Non-Returnable Items:
- All items sold, including but not limited to candles, oils, wellness products, and food items, are non-returnable.
- This policy is in place due to hygiene, safety, and quality control reasons, ensuring that all our customers receive products that are brand new and unused.
- Damaged or Defective Products:
- If your order arrives damaged or defective, please contact us within 48 hours of delivery at [Customer Support Email] with photos of the damaged item(s) and the packaging. We will review the issue and provide a replacement at no additional cost, subject to availability.
- Damaged or defective items are eligible for replacement only, not a refund.
- Order Cancellations:
- Once an order has been placed, it cannot be canceled, modified, or refunded. Please ensure all details are accurate before finalizing your purchase.
- Exchanges:
- We do not offer exchanges due to the nature of our products. Every item is carefully crafted and packaged specifically for each customer.
By completing your purchase, you acknowledge and accept our No Return, No Refund policy. We appreciate your understanding and are here to ensure that your shopping experience with us is as smooth and enjoyable as possible.
If you have any questions or concerns, please feel free to reach out to us at theremedialstore7@gmail.com or +91 8368131354
Thank you for choosing The Remedial Store!